Support

Email support@edibly.io with any question, issue or feedback. Please include your restaurant name so we can find your account quickly.

How do I get an account?Edibly Kitchen accounts are set up by Edibly for restaurant staff — there’s no public sign-up in the app. If your venue uses Edibly and you need access, email us and we’ll provision your login.

I can’t sign in.Use the same email and password as your Edibly dashboard. If you’ve forgotten your password or your account isn’t working, email support@edibly.ioand we’ll reset it.

New orders aren’t alerting me.Open Settings in the app and make sure notifications are enabled, and keep the app open during service. Get in touch if alerts still don’t come through.

Connecting a receipt printer.Printing is optional. In Settings, scan for your ESC/POS printer on the same Wi-Fi network (or pair over Bluetooth) and add it. Email us if your printer isn’t found.

Edibly Kitchen accounts are managed by Edibly for restaurant staff. To delete an account and its associated personal data, email support@edibly.io from, or referencing, the account email address. We’ll remove the account and its personal data within 30 days, except where we’re required to retain certain records (e.g. for accounting). See our Privacy Policy for full details.

Edibly is operated by XEED Online Ltd, a company registered in the United Kingdom.